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Catalog of Products / Service
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Statement of Guarantee
All consulting services are delivered by a qualified professional with skills matched to the tasks as per a Statement of Work that will explicitly outline the services to be delivered. eDirect Services warrants that the services will be performed according to the Statement of Work.
All software packages carry warranties from the individual organizations. eDirect Services, as a reseller, will explain the package warranty when the purchaser selects the desired components.
The vendor will make available equivalent replacement parts for a product sold to the state for at least 3 years after a product is discontinued.
Maintenance, Repair and Support Plan
eDirect Services is concerned with you, the customer. We will do our best to meet your needs in software product support and service. We do not have any listings for equipment.
Since we deal with several different software products we have different support contacts based on the products and options selected. A certified support contact will be assigned and contact information given at installation. Typically eDirect Services will be the first contact for any and all issues to include any warranty issues. Any questions may be directed to Bryan Schwiening at 512-264-0333.
Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m.
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Class-Item | Commodity Description (bold for all items in class)
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209
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*COMPUTER SOFTWARE FOR MINI AND MAINFRAME COMPUTERS (PREPROGRAMMED)
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209-87
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*Software, Mini/Mainframe Computer (Not Otherwise Classified)
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209-88
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*Tools, Programming and Case
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commodity items shown for class 209 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25
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918
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*CONSULTING SERVICES
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918-28
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*Computer Hardware Consulting
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918-29
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*Computer Software Consulting
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918-30
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*Computer Network Consulting
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918-38
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Education and Training Consulting
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commodity items shown for class 918 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25
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920
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*DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES
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920-2
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*Access Services, Data
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920-21
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*Data Entry Services
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920-22
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*Data Preparation and Processing Services
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920-24
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*Data Conversion Services
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920-27
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*E-Commerce Software Development Services
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920-28
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*Emergency Back-up Services and Facilities for Data Processing
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920-37
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*Networking Services (Including Installation, Security, and Maintenance)
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920-40
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*Programming Services, Computer
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920-44
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*Risk Management for Software Development
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920-45
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*Software Maintenance/Support
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920-46
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*Software Updating Services
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920-47
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*Support Services, Computer (Includes Computer Warranties)
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920-64
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*System Implementation and Engineering Services
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920-65
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*System Requirements Quality Assurance Review
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commodity items shown for class 920 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25
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953
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INSURANCE AND INSURANCE SERVICES, (ALL TYPES)
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953-27
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Claims Processing Services
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commodity items shown for class 953 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25
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958
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*MANAGEMENT SERVICES
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958-82
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*Records Management Services (Including Document Management Services which also includes Technology Integration)
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commodity items shown for class 958 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25
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*Consulting Rate - List per hour rate $138; State Discount per hour rate $125 - plus applicable expenses
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